Return Policy – thefrishop
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Return Policy

In order to provide you with the best possible online shopping experience, THE FRI CO. MAINTAINS A HASSLE-FREE RETURN POLICY. If for any reason you are not 100% satisfied with your purchase, you can return your order for A FULL REFUND AS CREDIT IN GIFT CARD for your next purchases (except sales items). PLEASE NOTE THAT ITEMS PURCHASED BY REFUND CREDIT ARE NON-RETURNABLE.

Just simply follow the instructions below:

  • You can return your order for up to 7 days for local orderand 21 days for overseas order from the date of receiving your package.
  • Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.
  • THE FRI CO. Handcraft market only accepts returning of defective products.
  • Please note that due to hygiene reasons, earrings, socks, lingerie and swimwear are non-refundable items which are excluded from our return policy.
  • Please what apps/email/inbox us your order number and the reason(s) why returning these item(s).
  • Include the return item(s) with its original package.  
  • Return your parcel using any postal service to our return address provided below.  The parcel remains your responsibility until it arrives with us, we recommend you to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
    Shop 203, 2/F, CTMA Centre, 1 Sai Yeung Choi Street South, Mong Kok, Hong Kong
  • All items will be inspected on return. If an item is returned to us in an unsuitable condition, or is incomplete or after the required period, we will not be able to offer a refund as credit.
  • Please note that we will not be able to provide a refund on any return shipping fees.